Velgo

Information

Accessibility statement

This statement covers the Velgo website and the Velgo rider, driver, guardian and passenger-assistant apps, run by Velgo Ltd and Zaytuna Business Services Ltd.

The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA, and to follow the principles of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How far we meet it

We have not yet had the website or the apps tested against WCAG 2.2, so we do not claim that they meet it. What we know today:

  • the map on the quote page cannot be read by a screen reader; the pickup and destination you enter are also shown as text;
  • the website and the apps have not yet been checked with screen readers, keyboard-only use or high zoom on every page;
  • the apps have not yet been tested with disabled people who use them.

We will have the website and the apps tested, publish what was found on this page, and fix what fails.

Asking for help or another format

If you cannot use part of the website or an app, or you need information in another format such as large print or Easy Read, tell us through the contact form, or by phone: Phone line: being set up. You can also tell us about accessibility needs for a journey when you book.

If you are not happy with our answer, you can make a complaint — see our complaints page.

About this statement

This statement was prepared on 29 September 2026. We will review it when the website and the apps have been tested.